RCPL Strategic Planning

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RCPL is committed to Enhancing the Customer Experience, Engaging our Team, and Growing our Customer Base.

Read the Entire Strategic Plan | Download a PDF of the Strategic Plan

Strategic Planning Projects

Library staff are working on these projects.
(Click green arrow to preview project, then, "Read More" link to go to project page.)

Voice of the Customer

Our strategic plan area is to enhance the customer experience by providing ongoing opportunities for customers to offer input on the services the library offers.

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Meet and Greet

Our strategic plan area is to enhance the customer experience, so that RCPL customers will have useful, usable and enjoyable library experiences.

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Staff Talent Survey

RCPL staff are valued community assets known and respected for their talents and expertise.

We seek to discover and utilize those talents and skills of our employees to increase the quality and...

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Growing Readers

Our strategic plan goal is to ensure that all children in Richland County are ready to read by the time they reach kindergarten.

According to a 2008 study by SC Kids Count, 25.7% of Richland County children were...

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Customer Learning Council

Our strategic plan goal is to â€œEngage our Teamâ€ through the creation of a Customer Learning Council that will focus on developing and coordinating training for our customers.

The Customer Learning Council...

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Core Competencies

This project meets our Strategic Plan objective of â€œhaving a progressive and sought-after library staffâ€ by providing a standardized training program where all employees will receive consistent training in a timely...

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Digital Delivery

Promote and maximize digital delivery of information and content.

The goal of this project team is to grow our customer base by making it easier and more convenient to use the libraryâ€¦removing as many barriers to...

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Outreach

Solution Description: In Richland County approximately 7.5 % of the population speak a language other than English at home. Furthermore 2.5 % of the total county population speak English less...

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Performance Management Tool

This part of the â€œEngage Our Teamâ€ focus of the Strategic Plan is charged with promoting the degree to which RCPL employees live the values put forth by the plan.

We will do this by creating a...

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Piloting Customized Spaces

At RCPL, we want our facilities to be preferred destinations and points of pride for the communities they serve.

This project seeks to enhance the customer experience by equipping the staff at all locations with the...

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Reduce Visual Clutter

This project will eliminate visual overload by utilizing simple, effective signage consistent both in appearance and placement that supports self service and self navigation system wide.

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