What are the hours for Ask a Librarian?

Which service should I use?

How do I ask a question about fines, a hold, or my library account?

How do I get a book from another library through Interlibrary Loan? 

How do I suggest a book for RCPL to purchase?

How do I get a library card?

What are the addresses and phone numbers to all the RCPL locations?

Where can I get help if I’m having trouble accessing an RCPL database from home?

Where can I find answers to other questions I have about the library?

*What are the hours for Ask a Librarian?
Call – Monday-Thursday: 9 a.m.-9 p.m., Friday-Saturday: 9 a.m.-6 p.m., Sunday: 2 p.m.-6 p.m.

E-mail – Monday-Friday: 9 a.m.-5 p.m. (Messages sent after hours will be answered the next work day.)

IM - Monday–Thursday: 9 a.m.–8:30 p.m., Friday: 9 a.m.–5:30 p.m. (Messages sent after hours cannot be answered.)

Text- Monday–Friday: 9 a.m.-12:30 p.m. and 2:30 p.m.-5 p.m. (Messages sent after hours will be answered the next work day.)

*Which service should I use?
Call: library related questions, short research questions, to place items on hold, and to place Interlibrary Loan requests, such as: When is the next Friends of the Library book sale? Or, what are the 10 most populous countries in the world?

E-mail: questions involving matters of fact and for help getting started with a research question, such as: Can you recommend some good Web sites for my project on France?

IM: quick answers to library related questions or questions involving matters of fact, and to place items on hold, such as: Who won the Super Bowl in 1993?

Text: questions involving matters of fact that can be answered briefly, such as: What is the number to XYZ Restaurant? Or, Is the Wall-E checked in at the Main Library?

*How do I ask a question about fines, a hold, or my library account?
Contact the Circulation department by phone: (803)929-3456 or by e-mail.

*How do I get a book from another library through Interlibrary Loan?
Call the General Reference desk: (803)929-3400.

*How do I suggest a book for RCPL to purchase?Call the General Reference desk at (803)929-3400 or fill out the online request for purchase form.

*How do I get a library card?
Visit the Get an RCPL Library Card page.

 
*What are the addresses and phone numbers to all the RCPL locations?
Visit RCPL Branches.
 
*Where can I get help if I’m having trouble accessing an RCPL database from home?
Visit the help page.

*Where can I find answers to other questions I have about the library?
Visit the general help page.